Coronavirus (COVID-19) Update

DRIVE-THRU SERVICE ONLY DUE TO CORONAVIRUS (COVID-19)


Government agencies and the Centers for Disease Control have recommended that additional measures be taken to reduce the spread of the Coronavirus (COVID-19). At Transcend Credit Union, we believe it is our role and responsibility during this time to prioritize two things: 1) the health and well-being of our members and employees; and 2) ensure that we continue providing you with access to your money and other financial services.


Beginning March 19th, Transcend Credit Union will only offer drive-thru services. All lobbies will be closed temporarily until further notice.

We apologize that this change may cause you an inconvenience and possibly increase your waiting time. For detailed information on the best ways to manage your finances during this time, please read the following:

Account Information - For self-service banking and 24/7 account access, please use our Mobile Banking, Online Banking, or Max24 Phone Teller services. Through these channels, you can check balances, transfer funds, deposit checks or find the nearest ATM. For all other account information, please contact a Member Service Representative at (502) 459-3000 or (800) 292-9490.

Plastic Card Services – For questions or issues with your Transcend Credit Union Debit and or Credit Card please contact a Member Service Representative at (502) 459-3000 or (800) 292-9490 during normal business hours. After business hours assistance can be obtained by calling (800) 292-9490.

Consumer Loans (Personal, Credit Card, Auto Loan) – Apply for a new loan by visiting www.transcendcu.com, and select the “Loans” tab on our homepage, or contact us at (502) 459-3000, select Option 2.

Home Loans (Includes Home Equity Lines of Credit) – Apply for a new loan by visiting our Mortgage Loans page, or contact us at (502) 459-8004.

 

Drive-Thru access and hours:

Louisville Area

  • 3740 Bardstown Road Branch - Monday–Thursday 8:30am–4pm EST; Friday 8:30am–6pm EST; Saturday 9am–12pm EST
  • 4816 Outerloop Drive - Monday–Thursday 8:30am–4pm EST; Friday 8:30am–6pm EST;
  • 12104 Shelbyville Road - Monday–Thursday 8:30am–4pm EST; Friday 8:30am–6pm EST; Saturday 9am–12pm EST
  • 4652 Dixie Highway - Monday–Thursday 8:30am–4pm EST; Friday 8:30am–6pm EST; Saturday 9am–12pm EST
  • 601 South Floyd Street - No drive-thru and will be closed temporarily until further notice.

Lexington

  • 2549 Regency Road, Suite 105 - Monday–Thursday 8:30am–4pm EST; Friday 8:30am–6pm EST

Owensboro

  • 933 Tamarack Road - Monday–Thursday 8:30am – 4pm CST; Friday 8:30am–6pm CST


We are continuing to monitor this situation and may make other operating adjustments as necessary.

Thank you for your understanding and support during this challenging time.