Top-down view of a person using a laptop in a cafe

FAQs


Transcend Credit Union's routing number is 283079159.
You can add a travel notes on your account by calling us at 502-459-3000 or visiting any Transcend Credit Union branch.
You can update your name on your account by providing us with your updated ID and your marriage certificate.
You can update your address on your account by filling out a Change of Address form. These forms can be filled out in any of our branches. You may also send a secured message in the app.
Yes, you can request limit increases by calling us at 502-459-3000 or visiting any Transcend Credit Union branch.
You can make a payment on your loan or credit card the following ways:
1. Mailing in a payment to any of our branches
2. Visiting a branch to pay in person
3. Calling 502-459-3000 to pay over the phone from your Transcend account
Yes, auto loans, credit cards, and personal loans have a 10-day grace period. Mortgage loans have a 15-day grace period.

Please contact us immediately at 502-459-3000 or visit any Transcend Credit Union branch.
Visit MyLoanInsurance to provide an up to date copy of your current declaration page or by emailing the declaration page to transcendcu@myloaninsurance.com.
If you have lost your debit/credit/ATM card, please call us at 502-459-3000 and speak to a representative to close the card.  If you have lost your debit/credit/ATM card after hours, please call us at 502-459-3000 and select option 1 to close the card. You may then stop by any branch to order a new one during our business hours.