What is my routing number?
Transcend Credit Union's routing number is 283079159.
How can i put a travel note on my account?
You can add a travel notes on your account by calling us at 502-459-3000 or visiting any Transcend Credit Union branch.
how can i change my name on my account?
You can update your name on your account by providing us with your updated ID and your marriage certificate.
how can i change my address on my account?
You can update your address on your account by filling out a Change of Address form. These forms can be filled out in any of our branches. You may also send a secured message in the app.
Can I get an ATM withdrawal or daily purchase limit increase on my debit card?
Yes, you can request limit increases by calling us at 502-459-3000 or visiting any Transcend Credit Union branch.
how can i make a payment on my loan or credit card?
You can make a payment on your loan or credit card the following ways:
1. Mailing in a payment to any of our branches
2. Visiting a branch to pay in person
3. Calling 502-459-3000 to pay over the phone from your Transcend account
Does my loan have a grace period?
Yes, auto loans, credit cards, and personal loans have a 10-day grace period. Mortgage loans have a 15-day grace period.
what should i do if i have fraud on my account?
Please contact us immediately at 502-459-3000 or visit any Transcend Credit Union branch.
how do i provide my auto insurance verification?
Visit MyLoanInsurance to provide an up to date copy of your current declaration page or by emailing the declaration page to transcendcu@myloaninsurance.com.
what should i do if i've lost my debit/credit/atm card?
If you have lost your debit/credit/ATM card, please call us at 502-459-3000 and speak to a representative to close the card. If you have lost your debit/credit/ATM card after hours, please call us at 502-459-3000 and select option 1 to close the card. You may then stop by any branch to order a new one during our business hours.