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Transcend Credit Union

Online & Mobile Banking

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Sign Up For Credit Card e-Statements to Help Save Time, Money, and The Environment

No more searching for your credit card statements! Sign up today, and you will begin receiving your statements quickly and securely. You can view and print your credit card statement anytime right from your computer.
Some benefits include:
  • 24-month statement history available for viewing.
  • Accessibility to your statements much sooner than with traditional statements.
  • Text and email notifications when a new statement is available.
  • Added protection against identity theft. How? e-Statements are available only through our secure online banking site, and there is less chance of having statements lost or tampered with in the mail.

To view your credit card e-Statement, you need to have an e-Teller user ID and password and must follow these steps:

  • Sign in to e-Teller.
  • Click on the Credit Card tab.
  • Review the e-Statement Bill of Rights disclosure and click accept. (Please note: Once you elect to receive e-Statements, you will no longer receive paper statements.)
  • Perform a Test Drive verifying your PC is compatible.
  • e-Statements will be available going forward.

Mobile App

Whether you use a tablet or smartphone, you can manage your money from virtually anywhere.

Our e-Teller mobile app, lets you manage your finances quickly, safely and securely using your smartphone or tablet. e-Teller lets you get your banking done whenever and wherever works best for you.

In addition to the new look and ease of use, the app also offers these time-saving features:

  • Check your balance, manage your accounts, and pay your bills via bill pay
  • View all transactions within each account in a single chronological list
  • Apply for a Loan
  • Create balance and expense graphs to track your expenses
  • Set up a savings goal, and keep a close eye on your progress
  • Transfer funds between accounts
  • Paypal
  • Find branches and ATMs
Download our app today!
Google Play icon     Apple app store icon

Be vigilant and safeguard your business accounts against online threats.

Corporate Account Takeover (CATO) continues to be a significant threat to businesses. CATO is a type of fraud where thieves gain access to finances and financial information of a business to conduct unauthorized activities, such as stealing sensitive customer information, illegally transferring funds from the business, and creating and/or adding new fake employees to the payroll.

Here are some tips for preventing a corporate account takeover (CATO) and how to react if your company is victimized.

What to do if your business is victimized by CATO: 

  • Immediately shut down your computer systems that may be compromised, and disconnect those systems from internet access.
  • If you suspect your business account has been a victim of a Corporate Account Takeover, please contact Transcend Credit Union at (502) 459-3000 and immediately take the  following actions: 
    • Disable online access to accounts.
    • Change online banking passwords.
    • Request that the security and auditing departments review all recent transactions and electronic authorizations involving the account(s) in question.
    • Ensure that no one has requested an address change, or re-ordered checks and/or debit cards to be sent to a different address.
  • Maintain a written chronology of what happened, what was lost, and the steps taken to report the incident to the Credit Union and any other parties, such as authorities and firms that could be impacted. Record the date, time, telephone number, person spoken to, and any other relevant information.
  • File a report with the police and any other relevant investigative agency regarding the intrusion. Having a police report on file will help when dealing with the bank, insurance companies, and any other parties who have been notified of the fraudulent activity.
Steps you can take to help prevent CATO and your business: 
  • Educate your employees at least annually about online fraud and how to prevent it. Review risky online behavior, such as visiting social media website and opening unsolicited e-mails and e-mail attachments.  Show employees examples of suspicious websites and malicious software. New employees should receive this information shortly after joining your company.
  • Monitor accounts daily.
  • Reconcile accounts daily.
  • Change passwords at least monthly. Use strong passwords that include a combination of symbols, numbers, and letters. Use a different password for each account, and don't save passwords to a computer. 
  • Be aware that Transcend Credit Union will never ask for sensitive information, such as User ID or password, over the phone or in an email. 
  • Instruct employees to never use a public computer or public Wi-Fi network to access the business' online systems.
  • Log out of computers when not in use. 
  • Equip all computers with the latest security and anti-virus software.
  • Install security updates promptly.
  • Ensure that adequate firewalls are in place. 
  • Do not allow automatic login features, such as those that save login IDs and passwords fro future use. 
  • Restrict administrative rights to computers.
Visit the following websites to learn more about how to protect your small business: